Return Policies

Basic Pump Return

Should choose to return a pump purchased through Winston Marketing, Inc for reason other than repair or exchange, you will be charge a 20% restocking fee If you have any questions or comments, please feel free to contact us.

In Warranty Pump Return

If for any reason a problem should occur with a pump you have purchased through Winston Marketing, Inc. call our main office and one of our representatives will be happy to assist you. Winston Marketing will send a UPS call tag to pick up defective pump. When pump is received we will repair or exchange at no charge providing pump is in warranty. Please note: original pump must be returned. If pump is not returned we will have to charge for a second pump and shipping & handling cost of second pump. ILLINOIS residents will also be charged 8.75% sales tax.

Our representative will need the following information from you:

Full Name
Address
Phone
Type of Payment made
Date of purchase
Please be sure to have this information available when calling our main office for return.

Out of Warranty Pump Return

If you a problem should arise with a pump you purchased through Winston Marketing and the pump is out of warranty, you can choose from any of the three options below:

Purchase one of the service kits that we provide for the pumps. The service kits include easy to understand instructions and there are no special tools needed. All service kits have genuine OEM parts necessary to service pump in emergency situations. You can order a service kit by calling (877) 632-1650 or purchase the kit online through our website.
You can ship the pump back to Winston Marketing, Inc. for repair. Customer does pay for shipping to and from Winston Marketing when a pump is out of warranty. Customer would ship the pump to:

Winston Marketing, Inc.
850 Greenleaf Av
Elk Grove, IL 60007

Your third option would be to order a new pump. Most pumps can be repaired with either using the service kits provided or by sending the pump back for repair.